AI quality assurance for every service line.
VoiceOps makes 100 % of customer conversations visible: automated transcription, sentiment, QA scoring, compliance monitoring. Currently in development.
From 2 % to 100 % of calls reviewed.
Manual QA today reviews 2–5 % of calls — subjective, expensive, slow. VoiceOps transcribes every call, scores it against configurable criteria, and flags compliance issues in real time.
Consent workflow and speaker diarization are mandatory building blocks; hosting is in Germany and end-to-end GDPR-compliant.
What VoiceOps delivers.
Automated transcription
Speaker diarization, GDPR-compliant consent workflow.
Sentiment analysis
Mood across a conversation, pattern detection.
QA scoring
Automated scoring against configurable criteria.
Compliance monitoring
GDPR checks, consumer-rights statements, mandatory disclosures.
Agent coaching
Dashboards on strengths and gaps, best-practice library.
Business intelligence
Recurring topics, early churn signals, trends.
Pilot inquiry — VoiceOps.
Running a call center or service line with 5–50 agents? Get in touch and we'll add you to the pilot list.